There are 2 common reasons for having problems connecting to Kyrylity:
- poor your internet connection
- your mobile smart device Settings are incorrectly configured
Try the following:
― Rebooting your mobile smart device and/or Wi-Fi router
― Download the latest version of Kyrylity
― Delete and re-install Kyrylity
― Try alternative Wi-Fi internet connections
― Ensure your Wi-Fi sleep settings are configured correctly.
― Enable your cellular data connection instead of Wi-Fi
― Ensure Restrict background data is not operative.
― Ensure your APN settings are configured correctly.If you are able to connect on Wi-Fi but not on your cellular data connection (EDGE/2G/3G/4G) you need to contact your mobile phone network provider. You must be able to send and receive non-web traffic in order to use Kyrylity.
― Ensure that you receive your Gmail emails.
― Upgrade your Android OS to the latest version for your mobile smart device.